Refund & Cancellation Policy

1. General principle

Refund eligibility depends on the service booked, the stage at which work has begun, the value already delivered, and any specific terms agreed in writing. This page includes general guidance, but the exact terms may vary by service package or written quotation. Where a different written agreement exists, that agreement will normally take precedence.

2. Consultancy packages and paid services

For paid consultancy packages, any refund will depend on the stage of service delivery and whether work has already been performed. We may consider refunds where no meaningful service has started and the request is made promptly. However, if we have already completed significant work, prepared documents, scheduled interviews, provided counselling sessions, or incurred third-party costs, a partial refund or no refund may be appropriate depending on the facts.

3. German language courses

If German language classes are offered and paid for in advance, any refund or cancellation terms will depend on the course structure, the timing of the request, and the extent to which classes or materials have been delivered. In many service arrangements, a refund is more likely to be considered before a course begins than after lessons have started. For any specific course, fees and refund terms should be clearly disclosed before enrolment.

4. Booking fees and advance payments

Booking fees, advance payments, and deposits may be charged for certain services. These may be treated as non-refundable if they legitimately cover administrative work, appointment scheduling, or non-recoverable third-party costs. Any such policy must be disclosed in writing and should be reasonable and consistent with the actual service offered.

5. Cancellation before service commencement

If you cancel before the service begins, we may provide a refund, subject to any reasonable administrative deduction or non-refundable costs already incurred. The exact amount will depend on the service type and the wording of the relevant agreement.

6. Cancellation after service commencement

If a service has already commenced, a refund is usually limited to the unutilised portion of the service, if any, after accounting for work already performed, time spent, resources used, and any third-party charges that cannot reasonably be recovered.

7. Rescheduling and missed appointments

We may allow rescheduling where requested in advance and subject to scheduling availability. Missed appointments or late cancellations may be treated as forfeited fees or may require rescheduling at the client’s cost, depending on the applicable agreement and service terms. We will communicate any such terms before the service is scheduled or booked.

8. Refund eligibility and timeline

Any refund request should be submitted in writing to the contact email or WhatsApp details listed on this website. We will review the request and determine whether a refund is due based on the contract, the stage of work, and any applicable costs or deductions.

We aim to process reviewed refund requests in a reasonable timeframe. The exact processing time depends on the circumstances and the payment method used. If the service package or agreement specifies a different timeline, that written term will apply.

9. Third-party charges

Where we have paid or are required to pay third parties for service-related costs, such as translations, document verification, courier costs, or other external charges, those costs may not be refundable if they are genuinely non-recoverable. Such charges should be disclosed clearly at the time of booking or before the commitment is made.

10. How to request a refund

To submit a refund request, please contact us with:

• Your full name and contact information.
• The service or package for which you are requesting a refund.
• The date of payment and amount paid.
• A brief explanation of the reason for the request.
• Any supporting documents or communication relevant to the issue.

11. Complaint handling

If you are dissatisfied with any service, fee, cancellation decision, or refund outcome, please raise the concern with us in writing. We will review it fairly and respond with a reasonable explanation of our decision and any next steps available, including alternative dispute or complaint channels where appropriate.

12. Contact details

• Business name: Johan Konsultant
• Address: Building 102, Sector 9A, Gurgaon, Haryana, India
• Phone: +91 9582382647
• Email: info@Johankonsultant.in
• WhatsApp: +91 9582382647