Privacy Policy

1. Business identity and scope

Johan Konsultant operates as an education and career consultancy based in Gurgaon, Haryana, India. We support prospective students and applicants seeking German language training, Ausbildung guidance, vocational career counselling, and related Germany-focused guidance.

This policy applies to personal information collected through our website, contact forms, WhatsApp chats, email communication, phone calls, counselling sessions, and any service-related interactions.

This notice is intended as a general information document and does not constitute legal advice or a guarantee of full compliance with every legal requirement in every circumstance.

2. Information we collect

Depending on the service requested, we may collect personal information such as:

• Name, age, address, and country of residence.
• Email address, phone number, and WhatsApp contact details.
• Educational qualifications, institution details, marksheets, and certificates.
• German language proficiency level, training history, and assessments.
• Career preferences, job interests, preferred fields, and visa-related intentions.
• Documents submitted for counselling or application assistance, such as CVs, passports, ID proofs, and supporting certificates.
• Message content, queries, consultation notes, and communication records.

We collect this information directly from you or from the information you upload or share with us through our website or channels. We do not collect unnecessary information beyond what is reasonably required to provide the requested service.

3. Purposes of collection and processing

We may use personal information for the following purposes:

• Responding to enquiries, counselling requests, and appointment bookings.
• Assessing suitability for German language classes, Ausbildung programs, and related career options.
• Preparing documents, resumes, and application materials.
• Coordinating with relevant training providers, employers, and institutions, where applicable and lawful.
• Providing guidance and updates regarding eligibility, language preparation, visa processes, and next steps.
• Improving our website, services, communication, and customer support experience.
• Managing complaints, service issues, and dispute-resolution communications.
• Complying with legitimate legal, regulatory, or contractual obligations.

4. Legal basis and consent

We process personal data only where it is lawful, fair, and necessary. Depending on the situation, the legal basis may include:

• Your consent for specific processing activities, such as receiving guidance communications or marketing-related follow-ups where applicable.
• Performance of a contract or pre-contractual steps in relation to the services you request.
• Compliance with legal and regulatory obligations applicable to education, employment, or consumer-related services.
• Legitimate interests, such as service administration, fraud prevention, customer support, and operational efficiency, provided such interests are balanced against your rights.

Where explicit consent is required under applicable law, we will ask for it and provide a clear way to withdraw it.

5. How we store, protect, retain and delete information

We use reasonable administrative, technical, and organisational measures to help protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These may include secure storage, access controls, and restricted handling procedures.

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, to meet legal or contractual requirements, or to manage ongoing service needs. When information is no longer required, we will securely delete or anonymise it, subject to any legal retention obligations.

If you request deletion of your data, we will review the request in accordance with applicable law and the circumstances of the service. Some information may need to be retained where law or a legitimate obligation requires it.

6. Sharing of information

We may share personal information with trusted third parties only when necessary for the service requested or required by law. Examples may include:

• Training providers, recruitment partners, language institutes, or institutions involved in prospective Germany-related programs.
• Employers or recruitment contacts where you have explicitly consented or where the process requires it.
• Service providers supporting our operations, such as email, IT, CRM, hosting, or communication systems.
• Government, regulatory, or law-enforcement authorities where required by law.

We do not sell personal information. We will take reasonable steps to ensure any third party receiving information is bound by suitable confidentiality and data-handling obligations.

7. International transfers

Some data processing activities may involve the transfer of personal information outside India, for example where email, cloud hosting, or service providers are located in other countries. We will take reasonable steps to ensure such transfers are lawful and appropriately protected, including through contractual safeguards where required.

8. Cookies, analytics and tracking

We currently do not use non-essential cookies, analytics tools, advertising pixels, or tracking technologies on this website for marketing or behavioural profiling. We do not currently operate a Meta Pixel, Google Analytics, or similar advertising/analytics system on the website as described in the source code reviewed for this site.

Essential technical cookies or similar session features may be used only if required to maintain website security or operational usability. If such technologies are added in the future, we will update this policy and provide appropriate notice and controls where required.

9. Your rights and choices

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for processing where consent is the legal basis.
• Request deletion or restriction of personal data, subject to legal and operational limitations.
• Object to certain processing based on legitimate interests.
• Request information regarding the categories of personal data we process and third parties with whom it is shared.

To exercise these rights, please contact us through the channels listed below. We may ask for reasonable verification before acting on a request.

10. Data protection requirements in India

We are committed to handling personal information in a manner consistent with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, and the rules and regulations framed thereunder, as may be applicable at the relevant time. This policy is designed to reflect the general principles of transparency, consent, limited purpose, data minimisation, security, and accountability.

Nothing in this policy should be read as a guarantee that all legal requirements are fully satisfied in every case. Applicable law, contract terms, and the specific facts of each processing activity may require additional safeguards or notices.

11. Contact and grievance

If you have questions about this Privacy Policy, your personal data, or a privacy concern, please contact:

• Business name: Johan Konsultant
• Address: Building 102, Sector 9A, Gurgaon, Haryana, India
• Phone: +91 9582382647
• Email: info@Johankonsultant.in
• WhatsApp: +91 9582382647
• Privacy / grievance contact: [Insert official privacy contact or designated email before publication, if available]

When raising a complaint, please provide your name, contact details, the nature of the concern, and any relevant dates or supporting information. We will review the issue and respond in a reasonable timeframe consistent with our internal procedures and applicable law.