Contact & Grievance Redressal

1. Business details

Johan Konsultant is the trading name used by the consultancy operating from Gurgaon, Haryana, India. The exact legal entity or registration details, if any, should be verified before publication and may be included separately where required by applicable local law.

If a formal registered business name or registration number is required for your compliance or recordkeeping, please confirm it with the appropriate authority before using it publicly.

2. Contact information

• Business name: Johan Konsultant
• Address: Building 102, Sector 9A, Gurgaon, Haryana, India
• Phone: +91 9582382647
• Email: info@Johankonsultant.in
• WhatsApp: +91 9582382647
• Privacy / grievance contact: [Insert designated email or contact person before publication, if available]

3. How to raise a concern

To report a privacy concern, service issue, complaint, or policy question, please contact us using the channels above and include the following information:

• Your name and contact information.
• The service or matter involved.
• A short description of the issue or concern.
• Dates, transaction references, or supporting documents, where relevant.

4. Complaint handling process

We aim to acknowledge concerns promptly and assess them fairly. Our standard process is:

1. Receive the complaint or concern through the contact channels listed above.
2. Review the information, request any additional details needed, and assess the issue against our service terms, policies, and applicable law.
3. Provide a response explaining the outcome, corrective actions (if any), or reasons for our decision.
4. Where appropriate, invite a further discussion or escalate the matter to a more senior contact.

We will handle concerns in good faith and in a reasonable timeframe, subject to the nature of the issue and the information provided.

5. Privacy and service complaints

If your complaint relates to the handling of personal data, please also reference the Privacy Policy and include any details relevant to the processing activity, such as the information involved, dates, and the specific issue being raised. We will assess the concern in line with applicable data protection obligations and internal procedures.